The End-to-End Solution
99.999% Guaranteed Reliability
Automatic Backup and Failover
Redundant Phone Carriers
24/7/365 Proactive Support
Through our easy-to-use admin portal, you have complete control over how your phone service is set up and used. Easily make changes to your customer accounts, enable/disable phone settings such as call forwarding, and much more.
With SolidPhone’s multi-language online web portal, your customers can see call activity, send fax, check voicemails, setup call forwarding, listen to previously recorded calls, change settings such as Do Not Disturb, call blocking, and more.
Learn How To Sell & Support
SolidPhone reinforces your sales strategy from beginning to end with effective communications materials, ongoing training and thorough engineering support, as well as:
- ✓ Online sales and marketing tools
- ✓ Marketing support
- ✓ Technical and engineering support
- ✓ Ongoing education & Executive engagement
- ✓ Pre- and post-sales support
- ✓ Rich knowledgebase and manuals for your support staff
- ✓ Customer knowledgebase for self-troubleshooting
We take the responsiblity of providing critical E-911 service very seriously. Creating and updating E-911 records is done easily via the admin portal and may also be turned on for customer portal if desired.
Fastest time to market
You can enjoy a next-generation, cloud-based phone system specifically designed for residential and business deployments without the need to maintain on-premise equipment, design a geo-redundant VoIP infrastructure, or hire and train on-site technicians.
SolidPhone is a division of Rock Solid Internet & Telephone, an internet service provider in San Antonio, Texas. Our ownership has over 32 years of experience as an ISP. Based on what we have learned from many years of running a WISP, we have built a VoIP platform tailored to meet the unique requirements of customers using wireless technology for connectivity.
- Built by WISP, for WISP!
- 24/7 Domestic Support
- Low/No CAPEX
- Top-rated Platform
Rate Centers covered
Minutes this month
Own your Customers
You maintain total control over your customer relationship, while SolidPhone supports your business on the back end.
Dedicated Account Rep
In addition to having access to our domestic technical support team, available 24/7, SolidPhone will provide you with an experienced, dedicated expert to ensure you have everything you need for success.
24/7 Domestic Support
Well-supported customers are happy customers. Choose to pass first-tier support to SolidPhone, or maintain more control by managing first-tier support yourself and escalating advanced support to SolidPhone's friendly experts. Either way, SolidPhone solutions back you up and meet your customers’ needs.
Our service is truly white labeled to meet your branding requirements, even down to the dashboard color theme! Invoices, tech support and everything else is always done using YOUR brand.
Create new customer accounts, assign VoIP plans, add-ons, and billing information. Add minute packages and manage prepaid balances. Optional billing integration with popular WISP billing platforms. Take your customers from order to operational in minutes, speeding revenue recognition.
Reach our 24/7 technicians right from the portal - open tickets, mark problem calls and devices, track ticket progress, and engage with our technical staff in providing quick resolution to customer issues.
Total VoIP Management
Configure a customer's phone service entirely from the dashboard, including porting phone numbers, buying and setting up new numbers, call forwarding, voicemail box configuration, and more.
Centralized Device Management
Administer all your devices from a single point: the SolidPhone portal. This feature saves you time and eliminates the need to access each device individually to make most changes. And with templates, you can perform a complete device setup in less than 2 minutes!
AS LOW AS
$ 6.00 / line
- Unlimited Local and Long Distance
- 30+ VoIP Features for your residential customers
- 150+ enterprise-ready Business PBX Features
- Fully Provisioned ATAs
- Phone numbers in any ratecenter
- Easy number portability
- No infrastructure to maintain!
Tailored to your needs
- All Basic Features plus optionally:
- WISP/ISP Billing software integration
- Merchant processing and customer invoicing
- Device drop ship branded fulfillment
- Bring-your-own Origination/Termination carriers
- Tier 1 Support
- Custom CRM integration